FAQ

  • What is the estimated shipping time?
    Standard delivery takes 6-10 working days, while expedited delivery takes 3-7 working days. Shipping times may vary depending on your location and other factors.

  • How do I track my order?
    Once your order is shipped, you will receive a shipping confirmation email with a tracking number. The tracking number will become active within 24 hours.

  • What is your return policy?
    We have a 30-day return policy. You have 30 days from the date of receiving your order to request a return. Please make sure that the item is in its original condition, unused, with tags, and in its original packaging. For more details, refer to our Refund & Returns Policy.

  • How do I start a return?
    To initiate a return, contact us at support@khyhome.com with your order details. Once your return is approved, we will send you a return shipping label and instructions on how to send the item back.

  • What items are non-returnable?
    Items marked as FINAL SALE, clearance, or those discounted by more than 30% are non-returnable. Please review the product details carefully before making a purchase.

  • Do you offer free shipping?
    Yes, we offer free shipping for orders over $60. For orders under $60, standard shipping costs $10. Expedited shipping costs $20 for orders under $150.

  • Can I cancel or change my order?
    You may cancel or change your order before it has been processed. Once the order has been processed and shipped, we are unable to modify or cancel it. Contact us as soon as possible if you need assistance.

  • What should I do if I receive a damaged or defective product?
    If you receive a damaged or defective item, please contact us immediately at support@khyhome.com. We will arrange a return or replacement and ensure the issue is resolved promptly.

  • Do you ship internationally?
    Yes, we offer international shipping to several countries. Shipping rates and delivery times may vary based on the destination. Please check our Shipping Policy for more details.

  • What payment methods do you accept?
    We accept all major credit cards. The full list of accepted payment methods is available during checkout.

  • How can I contact customer support?
    You can reach our customer support team via email at support@khyhome.com. We aim to respond within 1-2 business days.